Refund policy

Return & Refund Policy

Last Updated: September 19, 2026

At PrimeCartX, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or refund according to the policy below.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from its description.

  • The product is unused and in its original condition, where applicable.

Return requests must be made within 7 days of receiving your order.

2. Items That Cannot Be Returned

The following items may not be eligible for return:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging, accessories, or tags, where applicable.

  • Items specifically marked as non-returnable on the product page.

  • Products returned after the allowed return period.

3. How to Request a Return

To request a return, please contact our customer support and provide:

  • Your order number

  • Your name and contact details

  • Reason for the return

  • Clear photos or videos of the product, if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if your request is approved.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, we may request your bank or other required payment details to process an approved refund.

5. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, PrimeCartX may cover the applicable return shipping cost.

If the return is requested for another reason, the customer may be responsible for return shipping charges.

6. Exchange

Where available, we may offer an exchange for a damaged, defective, or incorrect product instead of a refund. Exchange availability depends on stock.

7. Order Cancellation

You may request cancellation before your order is shipped. Once an order has been shipped, cancellation may not be possible.

8. Important Note

Products must be returned in the condition required under this policy. PrimeCartX reserves the right to reject returns that do not meet the applicable return requirements.

If you have any questions about our Return & Refund Policy, please contact our customer support.

PrimeCartX
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]